We are hiring 2 Desktop Support Associate to start immediately. One is for a medical leave coverage, duration is about 3 months. the other position is contract with possibility to get converted to full time depending on performance and school's headcount.

100% on site in Pasadena, CA. up to 35/hour.

Job Summary:

Provides technical assistance and support to users, employing a high degree of customer service, technical expertise and timeliness. Uses a wide variety of techniques for resolving problems. Troubleshoots and resolves all end-user problems and ensures correct operations of computers. Identifies and resolves hardware, software, and operator problems, makes minor repairs and refers to service personnel.

Job Duties:

• Effectively handles unique or complex customer requests.
• Demonstrates expertise in repair and / or diagnosis of PC hardware, laptops and peripherals.
• Monitors and updates internal trouble ticket system on a regular basis.
• Answer the Help Desk phones in a courteous and friendly manner.
• Monitors e-mails and voice mails.
• Provides technical support for PC hardware and other IT peripherals.
• Installs, troubleshoots, and administers Windows, Macintosh, and Linux hardware and software.
• Creates documentation for customers.
• Provides high-level support for applications.
• Works with hardware and software vendors to resolve equipment failures/problems.
• Applies moderately advanced knowledge of PC applications and support; technically able to resolve 70% of PC (hardware) and/or applications (software) support procedures with minimal direction.
• Coordinates with developing and implementing upgrade projects for assigned area.
• Independently handle new PC configurations and software installations.
• Assist in special product related issues as needed.
• Drafts proposals, methods and procedures to improve computer operations and processes as required.
• Other Duties as assigned.

Basic Qualifications:

• High School Diploma or GED required.
• At least 2 years related experience in either PC and/or Macintosh hardware and software desktop support.
• Excellent customer service skills and previous work experience in a customer service IT oriented environment.
• Proven ability to successfully manage multiple projects simultaneously and the ability to prioritize projects with frequent interruptions is required.
• Ability to troubleshoot technical problems. Familiarity and experience with multiple operating systems.
• The candidate must be able to communicate effectively, both verbally and in written communications, with end users in a non-technical fashion and with all levels of staff.
• Ability to lift at least 25lbs. of computer equipment or furniture. Selected candidate must have the ability to crawl and/or crouch on the floor to troubleshoot computer peripherals.
• The successful candidate must pass a pre-employment background investigation and post-offer physical examination to be hired for this position.

Minimum Requirements

• 2-4 years related experience in either PC and/or Macintosh hardware and software desktop support.
• 1-2 years work experience in a customer service oriented, call center environment.
• The candidate must pass a pre-employment background investigation and post-offer physical examination to be hired for this position.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.